Shipping policy

 

Here at The Ace of Vapez, we know that offering the best range of vaping goods and having a great website is only a small part of the service. We aim to make sure your product arrives when expected, with the minimum of fuss.

For UK orders, we have 3 main delivery methods:

Orders to most of the UK mainland are dispatched by Royal Mail. Orders placed before 2pm will usually be processed that day and delivered in 2 to 4 working days. Orders placed on Saturday and Sunday are processed the following Monday. Deliveries to some remote areas and all offshore areas of the UK are sent by Yodel Express. Please note that Yodel may not deliver on Sundays. 

Our team do not work Public or Bank Holidays including New Years Day, Christmas Day & Boxing Day, so orders placed on a holiday are sent the next working day. 

You will be kept up to date about the progress of your delivery by email and/or text notifications.

If you have not received your parcel within 10 working days, please contact us or call our Customer Services team.

Orders to most of the UK mainland are dispatched by Yodel. Orders placed before 2pm will usually be processed that day and delivered next working day. Orders placed on Saturday and Sunday are processed the following Monday. Deliveries to some remote areas and all offshore areas of the UK are sent by Yodel Express. Please note that Yodel may not deliver on Sundays. 

Our team do not work Public or Bank Holidays including New Years Day, Christmas Day & Boxing Day, so orders placed on a holiday are sent the next working day. 

You will be kept up to date about the progress of your delivery by email and/or text notifications.

If you have not received your parcel within 10 working days, please contact us or call our Customer Services team.

DPD ORDERS -

DPD orders to most of the UK mainland. You should receive your order on the next day if placed before 3pm on weekdays. Please use the following table to help:

Place your order by 3pm:
Monday for delivery Tuesday
Tuesday for delivery Wednesday
Wednesday for delivery Thursday
Thursday for delivery Friday
Friday for delivery Saturday (ONLY IF SATURDAY DELIVERY IS SELECTED)

Deliveries placed on Saturdays or Sunday will be fulfilled on Monday for Tuesday delivery. 

You will be kept up to date about the progress of your delivery by email and/or text notifications.

Our team do not work Public or Bank Holidays including New Years Day, Christmas Day & Boxing Day, so orders placed on a holiday are sent the next working day. Deliveries to some remote areas and all offshore areas of the UK are sent by Yodel. Please note that Yodel may not deliver on Sundays. 

INTERNATIONAL SHIPMENTS
International Shipments may not be able to be shipped. Please check your country's status for importing orders from the UK We will not pay to have them resent to you if the courier does not deliver.